Background
Customers are reporting confusion finding Copilot settings in New Expensify. The current placement is not intuitive, and users are erroneously assuming they've lost access. The flow has more friction than Classic (3 clicks vs 2, navigation in two different places).
Agreed Changes
Based on team discussion, the following changes were agreed upon:
1. Move Copilot to its own section under Preferences
- Remove Copilot from the Security settings page
- Add Copilot as its own dedicated menu item under Account settings, placed under Preferences
2. Reorganize the Copilot page layout
- Position "You can access these accounts" at the top of the page
- Use two separate cards to clearly distinguish:
- Accounts you have access to (accounts you can copilot)
- Accounts that have access to your account (accounts that can copilot you)
3. Add a "Switch" action button
- Add a "Switch" action button to each account in the "accounts you have access to" list, so it's clear users can immediately copilot into those accounts
Slack thread: https://expensify.slack.com/archives/C03U7DCU4/p1776938004324109
Issue Owner
Current Issue Owner: @wildan-m
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~022049812310570599104
- Upwork Job ID: 2049812310570599104
- Last Price Increase: 2026-04-30
- Automatic offers:
- wildan-m | Contributor | 111294915
Background
Customers are reporting confusion finding Copilot settings in New Expensify. The current placement is not intuitive, and users are erroneously assuming they've lost access. The flow has more friction than Classic (3 clicks vs 2, navigation in two different places).
Agreed Changes
Based on team discussion, the following changes were agreed upon:
1. Move Copilot to its own section under
Preferences2. Reorganize the Copilot page layout
3. Add a "Switch" action button
Slack thread: https://expensify.slack.com/archives/C03U7DCU4/p1776938004324109
Issue Owner
Current Issue Owner: @wildan-mUpwork Automation - Do Not Edit