Jitbit Helpdesk MCP Server

An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.

⚠️ Use the hosted HTTP endpoint when possible. Jitbit ships a built-in HTTP MCP endpoint at /api/mcp on all SaaS and on-premise installs running version 11.21 or later. That is the preferred way to connect AI assistants to Jitbit — no local install, always in sync with Jitbit releases. See the Jitbit MCP docs. Starting with 2.x, this npm package is a thin stdio proxy to that same endpoint, for clients that don't yet support remote HTTP MCP servers. Jitbit 11.21 or later is required. If you're on an older on-premise version, stay on jitbit-helpdesk-mcp@1.x.

Setup

Two options:

1. Hosted HTTP endpoint (recommended) — connect your MCP client directly to Jitbit's /api/mcp. Use this whenever your client supports HTTP MCP transport.
2. Local npm package (stdio proxy) — this repo. Use it when your MCP client only supports stdio transport. It forwards every request to {JITBIT_URL}/api/mcp and adds nothing of its own.

Option 1: Hosted HTTP endpoint

Claude Code

claude mcp add --transport http jitbit-helpdesk https://yourcompany.jitbit.com/api/mcp \
  --header "Authorization: Bearer your-api-token"

Claude Desktop, Cursor, Windsurf

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "type": "http",
      "url": "https://yourcompany.jitbit.com/api/mcp",
      "headers": {
        "Authorization": "Bearer your-api-token"
      }
    }
  }
}

Option 2: Local npm package (stdio proxy)

Claude Code

claude mcp add jitbit-helpdesk \
  -e JITBIT_URL=https://yourcompany.jitbit.com \
  -e JITBIT_TOKEN=your-api-token \
  -- npx -y jitbit-helpdesk-mcp

Claude Desktop, Cursor, Windsurf

Add to your config file:

• Claude Desktop: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)
• Cursor: Settings > MCP Servers
• Windsurf: Settings > MCP Servers

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "command": "npx",
      "args": ["-y", "jitbit-helpdesk-mcp"],
      "env": {
        "JITBIT_URL": "https://yourcompany.jitbit.com",
        "JITBIT_TOKEN": "your-api-token"
      }
    }
  }
}

Environment Variables

Variable	Required	Description
JITBIT_URL	Yes	Base URL of your Jitbit instance (SaaS: https://yourcompany.jitbit.com, on-prem: your server URL)
JITBIT_TOKEN	Yes	API token — see below

Getting your API token

1. Log in to your Jitbit Helpdesk
2. Go to your User Profile (click your avatar in the top right)
3. Click the "API Token" button
4. Copy the token and use it as the JITBIT_TOKEN value

Tools

The proxy exposes whatever tools the connected Jitbit instance advertises at /api/mcp — typically ticket search, list, and read, plus anything Jitbit adds in later releases. Use your MCP client's tool listing (or the Jitbit MCP docs) for the up-to-date catalog.

Development

npm install
npm run build

License

MIT