Skip to content

13beta1 and beta3 Connot access external storege (local USB HDD) #7437

@janumix

Description

@janumix

Steps to reproduce

  1. Set up local HDD in External storage (or try to use already configured before upgrade to 13b1)
  2. Try click on Files->(ExtHDD) - nothing happens.

Expected behaviour

Just access ExtHDD

Actual behaviour

When you click on ExtHDD nothing happens

Server configuration

Operating system:

Web server:

Database:

PHP version:

Nextcloud version: (see Nextcloud admin page)
13 beta 1
13 beta 3

Updated from an older Nextcloud/ownCloud or fresh install:
Updated from 12.0.4

Where did you install Nextcloud from:
via web installer

Signing status:

No errors have been found.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Enabled:
  - activity: 2.6.1
  - calendar: 1.5.7
  - comments: 1.3.0
  - contacts: 2.0.1
  - dav: 1.4.5
  - federatedfilesharing: 1.3.1
  - files: 1.8.0
  - files_external: 1.4.1
  - files_pdfviewer: 1.2.0
  - files_sharing: 1.5.0
  - files_texteditor: 2.5.1
  - files_trashbin: 1.3.0
  - files_versions: 1.6.0
  - files_videoplayer: 1.2.0
  - firstrunwizard: 2.2.1
  - gallery: 18.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.1.0
  - news: 11.0.5
  - nextcloud_announcements: 1.2.0
  - notifications: 2.1.0
  - oauth2: 1.1.0
  - password_policy: 1.3.0
  - previewgenerator: 1.0.7
  - provisioning_api: 1.3.0
  - serverinfo: 1.3.0
  - sharebymail: 1.3.0
  - survey_client: 1.1.0
  - theming: 1.4.1
  - twofactor_backupcodes: 1.2.3
  - updatenotification: 1.3.0
  - workflowengine: 1.3.0
Disabled:
  - admin_audit
  - bruteforcesettings
  - encryption
  - federation
  - files_clipboard
  - keeweb
  - systemtags
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

instanceid’ => ‘xxx’,
‘passwordsalt’ => ‘xxx’,
‘secret’ => ‘xxx’,
‘memcache.local’ => ‘\OC\Memcache\APCu’,
‘trusted_domains’ =>
array (
0 => ‘jxxxxt’,
1 => ‘192.168.100.28’,
2 => ‘10.95.0.186’,
),
‘datadirectory’ => ‘/config/www/nextcloud/data’,
‘overwrite.cli.url’ => ‘https://xxx’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘13.0.0.6’,
‘dbname’ => ‘nextcloud’,
‘dbhost’ => ‘172.17.0.2:3306’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘dbuser’ => ‘xxxx’,
‘dbpassword’ => ‘xxxx’,
‘logtimezone’ => ‘UTC’,
‘installed’ => true,
‘mail_smtpmode’ => ‘smtp’,
‘mail_smtpsecure’ => ‘tls’,
‘mail_from_address’ => ‘xxxxx’,
‘mail_domain’ => ‘gmail.com’,
‘mail_smtpauthtype’ => ‘LOGIN’,
‘mail_smtpauth’ => 1,
‘mail_smtphost’ => ‘smtp.gmail.com’,
‘mail_smtpport’ => ‘587’,
‘mail_smtpname’ => ‘xxx’,
‘mail_smtppassword’ => ‘xxx’,
‘maintenance’ => false,
‘theme’ => ‘’,
‘loglevel’ => 3,
‘updater.release.channel’ => ‘beta’,
‘mysql.utf8mb4’ => true,
‘preview_max_x’ => 1024,
‘preview_max_y’ => 1024,
‘preview_max_scale_factor’ => 1,

Are you using external storage, if yes which one: local/smb/sftp/...
local: /var/media/hdd

Are you using encryption: yes/no
no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
Webdav

Client configuration

Chrome 54.0.2840.71

Operating system:
Linux Ubuntu 17.10
Linux Ubuntu 17.04

Logs

Web server error log

Web server error log nothing here related to external storage The only entry refers to non-existing googlestorage but this is different issue

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

Metadata

Metadata

Assignees

No one assigned

    Type

    No type
    No fields configured for issues without a type.

    Projects

    No projects

    Milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions